Be free from the burden of supporting and managing IT
With Quasar
Global's Monthly Support Solutions, you can leave the struggle of managing your
IT infrastructure to our experts. These experienced consultants will handle
everything from managing your network to performing proactive maintenance to
providing onsite or remote support to aligning your IT investments with your
business objectives. We'll even manage new product deployments and upgrades;
train your employees to increase their productivity using technology; and help
you assess and manage your technology vendors.
Quasar Global's Monthly
Support Solutions provide significant benefits:
- Increases
uptime and productivity
- Enhances
the security of your system
- Frees
you from constant end-user support interruptions
- Allows
you to better manage your IT costs and maximize your investments
- Ensures
your technology supports your business objectives
- Frees
you from managing multiple vendors
- Ensures
your products are properly licensed
- Provides
proactive planning to avoid unplanned charges and replacements
Quasar Global's Monthly Support Services are available at a number of
levels - choose the level most appropriate for the size and complexity of your
organization
Business Starter Package —
Designed for small organizations with fewer than 5 desktops running mainly
office productivity applications & 1 server.
- Server Monitoring & Notification Service
- Trouble Ticket System
- Off Site Backup
- On-site or remote support of issues
- Proactive maintenance services, including patches
and updates; server, firewall and router maintenance; security updates;
and usage reports
- Annual technology alignment strategy and
budgeting
Small Business Managed Services —
Designed for organizations with 1-2 servers and up to 10 desktops running
both office productivity and industry-specific applications, such as accounting
or research programs. Also for environments in which uptime is critical.
- Server Monitoring & Notification Service
- Trouble Ticket System
- Off Site Backup
- On-site or remote support of issues
- Vendor Management
- Proactive maintenance services, including patches
and updates; server, firewall and router maintenance; security updates;
and usage reports
- Semi-annual technology alignment strategy and
budgeting
- Alert-based monitoring and response of router,
firewall and server issues
- Annual disaster recovery planning and testing
Comprehensive Managed Services —
Designed for larger organizations with multiples servers and more than 15
desktops running a large mix of applications. Ideal for environments in which
uptime is absolutely essential. Comprehensive Managed Services is also provided
with Quasar Global's Managed Hosted Services.
- Server Monitoring & Notification Service
- Trouble Ticket System
- Off Site Backup
- On-site or remote support of issues
- Vendor Management
- Proactive maintenance services, including patches
and updates; server, firewall and router maintenance; security updates;
and usage reports
- Quarterly technology alignment strategy and
budgeting
- Active monitoring and response of all network
appliances: router, firewall and server issues
- Semi-annual disaster recovery planning and
testing
- Annual inventory and audit of operating system
and software license
